Features (AddOns)

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InBox DynamicFieldFromUser

Versão 6.0.4 Data de Criação 22/03/2019

Resources

The purpose of this module is to store attendant data in dynamic text fields in ticket creation (TicketCreate) or owner change (TicketOwnerUpdate) events.

Pré-requisitos

Framework

The following versions of the OTRS framework are supported:

  • [6.0.x]

Modules

The following modules are required:

  • InBox Core 6.20.7 or superior

Operational system

The following operating systems are required:

  • [None]

Third Party Software

The following third-party software is required:

  • [None]

Installation

bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ DynamicFieldFromUser-6.0.4.opm

Settings

Create a Dynamic Field

To use this module it is necessary to use a new or existing dynamic field. To add a new field, go to: "Administration > Overview > Dynamic Fields". Create a dynamic field with the “Text” option:

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After creating the dynamic field, go to: "Administration > System Configuration". Search for “Ticket::Frontend::AgentTicketFreeText###DynamicField”. Add the created dynamic field and choose the option “1 – Enabled”:

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Finally, go to "Administration > System Configuration" and search for "DynamicFieldFromUser::Mapping". When the screen loads, click on “Edit this definition”:

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In the first item, on the left, write the name of the created dynamic field. In the second item, on the right, add the name of the variable you want to be mapped. The variable name can be:

  • UserTitle: Title used for the attendant;
  • UserLastname: Attendant's last name;
  • UserLogin: Attendant login name;
  • UserFullname: Attendant's full name;
  • ValidID: Validity of the attendant;
  • UserEmail: Attendant's email;
  • UserID: Attendant ID;
  • UserFirstname: First name of the attendant;
  • UserSkin: Name of the skin used by the attendant;
  • UserMobile: Attendant's mobile number;
  • UserTimeZone: Time zone used by the attendant;
  • Among other customizable information in the environment.

By saving the settings, the module will be working correctly.

Usage

The InBox DynamicFieldFromUser module is an event that maps information from the attendant to save in one (or more) dynamic text-type field(s), in the TicketCreate (call creation) or TicketOwnerUpdate (owner change) events and, therefore, there is no interface to show.